Find Synology & Synology Assistant Cannot Find NAS Drives [Fix]
Synology NAS drives have become an integral part of various homes and offices where people tend to save data online. Recently, a user raised a concern about his NAS drive not being recognized by find Synology URL and Synology Assistant. His query went like this.
“I have two NAS drives accessible through my browser and plan to replace one with a newer model. I tried using Find Synology and Synology Assistant to locate my current drives, but neither worked, even with the firewall disabled. I’m worried that I won’t be able to set up a new NAS. How can I make my drives visible on my Windows 10 PC?”
Solutions: Find Synology & Synology Assistant Cannot Find NAS Drives
Read the tips given below carefully and learn what to do if you can’t find your NAS drives either via the Synology login address or using the Synology Assistant utility:
- Make sure that your Synology drive as well as the computer on which you are trying to find the NAS are connected to the same network and have same subnet.
- If there is antivirus software active on your PC, try disabling it on temporarily basis. The web browser used to access the login address must not have active ad-blockers.
- Check the LED indicators of your router as well as the Synology NAS. Both of them are supposed to get a stable power supply.
- Try checking the connectivity between your Synology NAS and PC by running the ping command.
- If you have another computer or laptop, then try using it in order to find the NAS drive because at times the issue is related to computer.
For that, run Command Prompt and type the IP address of your NAS followed by the Ping command.
Is Synology NAS Still Inaccessible via Synology Assistant or Login?
By following the techniques given in the above section, you will be able to find the NAS drive and set it up. However, we recommend you try the following hacks if you fail:
1. Check Cable Connections
Verify the cable connected to your WiFi router and Synology NAS. Is the cable damaged? If it is, we recommend you replacing it with a new one. Also, ensure that the cable is connected to working ports and the connection is finger tight. The ports are also supposed to be neat and clean.
2. Reboot the NAS
Another thing that you can try in order to fix the issue that your Synology is not recognized by Assistant is to reboot the NAS. Simply unplug it from the wall outlet and wait for a few moments. When the NAS reboots, try finding it once again.
3. Reset the Synology
Lastly, you need to reset the NAS if the problem continues. Just find the Reset button and press it until you hear a beep. As soon as the NAS is restored to the default factory settings, you need to set it up once again. After that, you can also access the NAS remotely with the quickconnect.to URL.
The Final Thoughts
Troubleshooting your Synology NAS drive when it’s not recognized by the Synology Assistant or browser seems a big deal. But, with the steps outlined above should help you regain access. By methodically addressing these potential problems, you can set up your new NAS easily to enjoy seamless data management in your home or office.
