How to Fix Synology Connection Failed Mac Error?
Synology NAS is trusted by millions across the world for storing data online. One can access the NAS storage device on a Windows PC using the find.synology.nas URL whereas on MAC, they need to use the synologynas.local:5000 URL. But, recently, various reports have revealed that people are getting the Synology connection failed error messages on Mac. If you too are also facing problems, it is recommended that you walk through this post.
Solved: Synology Connection Failed Mac
The main reason why you are getting the Synology connection failed error message on Mac is that you have not connected the Mac to the WiFi network to which your NAS is connected. Therefore, before trying other solutions, we want you to ensure that the both the devices are present on the same network. In addition to that, be sure that you are using the correct address and that you are using an updated web browser for accessing the Synology NAS and connect to it. However, if you fail, follow the given tips.
Fixing Errors Occurred in DSM
1. Verify the Computer Network Settings
Check the network environment on computer. You need to check gateway, DNS server, and proxy server settings.
2. Change the Server Value on NAS
Access the DSM Control Panel, go to Network and select General. Select Manually Configure DNS server. Set the server value to 8.8.8.8 or 1.1.1.1.
3. Disable Proxy on NAS
You also need to disable the option that says Connect via a Proxy Server in the DSM Proxy settings. If this solves the problem, check the proxy server in your settings and ensure that proxy allows access to the Synology NAS login address.
4. Edit Network Interface Settings
Access the Network settings at the DSM Control Panel and click Edit after selecting Network Interface. Click Edit > IPv6. You also need to ensure that the IPv6 Setup setting is off. You are also supposed to allow firewall rules to access the login URL via the ports 80 and 433.
If following the above tips does not resolve the Synology connection failed error on Mac, you need to synchronize time with NTP server through Regional options on the DSM Control Panel.
Fixing Errors Occurred in Synology Desktop Utilities
1. Check the Package in Running
Access the Package Center and check whether the package being used by you is working or not. Let us say, if you are using Surveillance Station Client, ensure that Surveillance Station is running.
2. Change the Network Settings
You need to connect the computer to the same local network as the NAS and disable WiFi on computer. After that, open the Synology Desktop utility you are using. Also, verify the network environment on your PC. Know that the synologynas.local:5000 URL is for Mac when no routing is enabled. If you have enabled Synology Quickconnect, the URL will be quite different.
The Final Words
The guide explaining how to fix the Synology connection failed error message on Mac ends here. We are expecting that after following the techniques given in the post, you will be able to resolve the issue. If you fail, reset the NAS and set it up again. But, be sure to back up data before that.
