Can’t Download Synology Assistant?

Synology Assistant is a user-friendly tool that a person can use for managing Synology NAS while he’s connected to the local area network (LAN). It helps the user easily identify the storage device when there are multiple devices present on the network. One can share printers, set up Wake on LAN, and configure network drives. But, there are times when the user can’t download Synology Assistant. If you too are stuck with the same process, then refer to the next section and learn the steps to download the Synology desktop app from Synology support site.

Synology Assistant Download: Steps

You need to visit the Synology download center to get the software installed on your computer. Given below are the steps that you must follow to download the assistant software for managing your online storage device:

Step 1: Access

  • Open a web browser and type
  • Press the Enter key.
  • You will soon land on the official website of Synology.

Step 2: Locate the Download Option

  • Scroll down and find the Download option.
  • Click it.
  • You will see the Synology Download Center.

Step 3: Select the Product Type

  • Now, click the drop-down menu to select the product type.
  • After that, select your Synology product.
  • Choose the OS version.

Step 4: Download Synology Assistant

  • After selecting the OS version, click Desktop Utilities.
  • You will see the list of utilities.
  • Find Synology Assistant and select Download.

Once done, you will be asked to select the document version. Select the suitable one and hit Download. Within a few minutes, the Synology Assistant download process will come to an end. Lastly, you can install it on your PC and launch it to find and manage your NAS devices.

Basic Controls of Synology Assistant

The desktop app for managing Synology NAS devices can be easily minimized to the system tray. Its operations will keep running in the background. You can right-click on the Synology Assistant icon to quickly attach or release printers and open the Synology Assistant.

Management Tab on Synology Assistant

In the Management tab on the Synology desktop utility, you can search for storage devices in the local area network, connect to a Synology NAS, set up WOL (wake on LAN), map the drive, and check the status of the storage device. The list of available devices can be refreshed by clicking Search.

Management Tab on Synology Assistant

Connect to Synology NAS After You Download Synology Assistant

To connect to NAS device after Synology NAS download on your computer, you can use any of the following ways:

As soon as your Synology NAS gets connected, your browser will automatically take you to the DSM login page.

Troubleshooting: Synology Assistant Related Issues

S. No. Status Status Indication
1 Booting System is booting up. So, wait for some time.
2 Check progress Synology NAS is being installed. Click to check progress.
3 Checking quota Drive quota is being checked. It can happen if an improper shutdown has happened
4 Checking file system A number of minutes will be displayed until your system detects a file error
5 Configuration error An error occurred during setup. Re-apply the settings in this case.
6 Configuration lost It happens when the device is reset. Re-install it to get the problem fixed.
7 Connection failed Network configuration error. Double-click on the server to configure settings.
8 Ready System is ready to use.
9 Upgrading Synology NAS is upgrading DSM. Wait for the process to get completed.

Synology Assistant Can’t Find NAS?

If you’re unable to locate your storage device after Synology download, then it indicates a connection problem. In this case, you must follow the tips given below:

Synology Assistant Can’t Find NAS
  • Check the status of the Power LED indicator. If it is off, then you are advised to turn on your NAS device. Also, check the power adapter. If the power light is flashing, wait for half an hour or reboot your NAS.
  • Verify the Synology NAS and local network connection by running a Ping command on your computer. Run the desktop utility or simply type into the address bar of the browser. If you still can’t see the NAS device, check for its compatibility with DSM.
  • See to it whether your Synology NAS is responsive or not. If it not responding at all, then reset it. Its LAN IP address will change and the admin password will reset. You will no longer face the Synology assistant can’t find NAS issue. You can also opt to take the assistance of Synology support site.

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