Forgot Synology NAS Password? How to Troubleshoot Issue?
In this blog post, the steps through which a forgotten Synology NAS password can be retrieved are given. In case you are unable to log in to the account, due to the “forgot Synology NAS password” issue, then you should read and implement the troubleshooting solutions that have been highlighted further.
Forgot Synology NAS Password? What Can Be Done?
The easiest manner in which you can resolve the “forgot Synology NAS login password” issue is by resetting the device. The same can be done if you read the steps given here:
- Locate the Reset button on NAS. If you are unable to locate it, thenb you should take our advice and refer to the Hardware Installation Guide which came along with NAS.
- Once you have found the button, press it gently and hold it till the time you do not hear a beep sound. When you hear that sound, release the button immediately.
- Open an internet or web browser on your device and make your way to the address bar or the URL field and enter find.synology.com.
- Make sure that whatever web browser you opt for is running on its updated version. Along with this, it should be free from browsing history, cookies, and cache.
- Now, you need to find the Synology NAS. This should be done on the Web Assistant page. You can also put Synology Assistant to use for this purpose.
- Once you do, double-click on NAS. Fill in the username as admin and leave the password field blank in order to proceed further.
- Select Sign In and read these steps in order to go ahead with the process to finish resetting the password of your administrative account:
DSM 6.2.4
Once you have reset the password, do as we say and select the Submit button. For your information, you should know one thing. In case only one account exists, admin will be entered by default in the User Name field from back end.
However, if more than one administrative account exists, then it is recommended that you select one menu given there. This is so you can tweak the password. Once done, click the Sign in Now button for logging in to DSM with the password, the new one.
DSM 6.2.3
Create a hard-to-crack password and log in to the DSM with the username as well as the password. Select Control Panel > User. Double click on the administrator account that you are interested in using and then reset the password under the Info tab.
Click the Ok button. Now, you need to disable the admin account by logging in with the help of the administrator account first, and then by retracing your steps back to the Control Panel. Select Admin and then tick the Disable this account checkbox. Hit the Save button.
Although you will be able to fix the “forgot Synology NAS password” issue by resetting the password, if you are not able to, then it is because of the reasons given in the next section.
Why Did You Fail to Fix NAS Password Issue?
- The web browser which you are using has saved the old password. In this case, it is recommended that you use the private window to sign in.
- For DSM 6.2.3, make sure that the Keep current admin password unchanged option is ticked in the Control Panel menu and for DSM 6.2.4, keep the same option ticked.
Now that you have gotten an understanding of why you cannot fix the “forgot Synology NAS password” issue, it is recommended that you give its troubleshooting process another shot. We are expecting that this time you will get the desired result.
Final Words
Considering you are reading the conclusion of this blog post, it means one thing, i.e. you have successfully fixed the “forgot Synology NAS password” issue. After resetting the device, you need to reinstall it. For this, you have two sources to refer from. The first one is the official website of Synology and the second one is the product manual of the model that you own at the moment. In both cases, you need to ensure that you are not skipping even one step. Otherwise, you will experience issues with the setup process.